We are happy to offer returns and replacements under the following terms.
1. We only take orders and issue refunds via paypal.
2. Orders placed can be only be cancelled within 30 minutes after placing an order as we do our best to get the parcels out as soon as we can.
3. If a customer wishes to cancel an order after it has been dispatched, then we would request the goods to be sent back to us and we will issue the refund after the goods have been inspected. The refund amount will be calculated after deducting our shipping and handling costs.
5. Goods that get damaged during the shipping process will be replaced free of cost by our company after the due diligence has been done by one of our staff members.
6. All faulty items should be reported within 3 days after they have been received.
7. Clearomizers and tank units are delicate devices therefore they are only covered for 3 days for any faults or leakages. Batteries and mods are covered for 14 days for faults and malfunction. Any faults that develop past the aforementioned period will not be covered for a refund or replacement by our company.
8. Should you have any questions or concerns regarding your order, please get in touch with us using our contact page. All general and refund related enquiries are answered within 24 hours. The response time may vary during public holidays and around weekends.